1. Why do Customers feel secure when they carry out the project together with Visco ? We provide the best service of warranty and maintenance through experienced technician team. Our engineers are sent abroad to be trained and update new technology frequently. Beside service of warranty and maintenance, we also provide customers with post-sales service including.  - Design and develop application programs, provide a total solution to meet customers’ needs.
 - Supply and install software to make sure all equipments can operate perfectly.
 - Testing & commissioning system, training for Customer‘s technicians.
 - Other post-sales services such as maintenance and upgrading system.
Customer’s satisfaction is our ultimate goal. With experienced engineer team, Customers are completely satisfied with products and services provided by Visco.

2. What do I need to have to get the best support from Visco? In order to have the best consulting and solution, the lowest initial capital and expenditure which fit to the minimum demand at present and extra demand in the future, you need to provide us with full and exact information, such as:
 - Layout drawings with dimension in detail
 - Owner’s requirements with clear figures.
 - Customer ‘s representative who is sent to liaise with Visco should:
   • Be in charge of or join in the project directly.
   • have competence to make decision.
   • follow up project progress as well as other requirements.
Information shall be sent via email, fax, by post or directly to Visco office or Visco staff could come to Customer office for discussion if necessary. In some cases, information provided is not accurate, solution given is not appropriate, leading to difficulties when project is carried out, waste of effort of both buyer and seller, damage of property and delay of progress.

3. What if I want to change information related to my orders such as product name, delivery time or delivery location? After all the procedures of buying and selling services are completed, Visco purchasing department will planning for carrying out orders, including the preparation of goods, materials and sub-human (if order is installation ) and means of transport. So if you need to change, please report immediately to the staff that you are dealing to adjust in time. If this causes us to damages of material, please pay costs according to agreement of both parties.

4. Is Visco opened on Sunday, holidays or out of working time? (information still updating)

5. Does Visco have discount for regular customers? Visco has been operated and developed for 10 years with thousands of regular customers and partners nationwide. This is the value property of Visco in the present and future. Caring and maintaining this customer group is always our concern for many years. At present, our customer care service satisfies customer needs with services of guarantees, maintenance, offering new products, services and upgrading the older systems

6. I am interested in the products and services on website www.visco-vn.com, I really want to buy but I still do not know about the features, the auxiliary equipment enclosed or the solution of this product, I need to be consulted more before deciding to buy. What would I need to do? You can find the product’s features and solution in Product Introduction part on website www.visco-vn.com. If it is still not enough, we also provide free download materials on Product details page.
For more information, you shall find out from products related to your interested equipments. Or more, you shall call 08-3838 3242 to contact directly with our staffs for clear support. They will be the person to help you to understand clearly about products and offer the best solution for that product as well. In addition, they can provide you with the prominent documents. If you are still not satisfied, we could come to meet you to reply for all your inquiries.

7. How about the warranty of products distributed by Visco ? Warranty period for almost equipments is 12 months or more depending on each product from the date of testing and commissioning. Warranty time is specified in quotation and warranty card.

8. Does Visco distinguish right and price between domestic and foreign enterprises? As a total solution provider for communications & security system, traffic safety, and storage solution under the ISO quality, Visco guarantees the equality of benefit and prices for all enterprises.

9. What is the benefit when buying at Visco? When buying at Visco, enterprises have opportunities to broadcast and promote their brand, to meet potential customers and partners:
 - Enjoy the high-quality service
 - Free updated technical materials
 - Receiving of Promotional products
 - Customer care service, promotional discounts...
 - To be broadcasted your Company name on website : www.visco-vn.com, on PR advertisement, on tender document, to Partner
   and Manufacturers.
 - To be located your logo on Visco website

10. What is Visco marketing plan? Customer information will be published widely on media and television through events, articles, advertising such as:
 - The articles on magazines, newspapers
 - Television (VTV, VTC, HTV, HTVC ..)
 - Exhibition

11. Why is Visco the pioneer in bringing new technology in the world to Vietnam and Visco is the prestige Company in Vietnam ? With the support of the leading suppliers such as Bosch, 3M, Polycom, Alcatel, Eiki, Elid, Parkrite, Hofmann ... Visco has constantly developed during the last time and we are proud to be the pioneer in bringing new technology's applications in the world to Vietnam. Currently, with the team consisting of 110 employees and 6 foreign experts, our main activities are consulting, providing total solutions, installation and maintenance systems
Beside providing equipments we also provide solutions for customers. Our customers include Government Agencies, Foreign Companies, the Ministry of Sectors, Banks, Universities and Factory ... ..
With a well trained and experienced staff major in Information Technology, Telecommunications, Electrical and Electronics, customers can completely be assured of the service provided by Visco.

12. How is the measure that Visco carry out of warranty products ? During the warranty time, Visco has responsibilities to repair or replace spare parts if it is manufacturing defect.
 - The equipments will be sent to the Manufacturing Factory for repair or to be repaired under instruction and supervision of the
   manufacturer. Other guarantee (if any) will be stated in the quotation or warranty card.
 - During warranty time period, Visco technician will be present at the site within 12 hours from the notice time of the customer to
   settle the problem.
 - In urgent cases Visco will temporary lend another product with the same function for customer using during the time of repair
 - The equipments will be repaired within 7 days if in Vietnam. In case equipment must be sent abroad, customers will be announced    
specifically the time of warranty.

13. How does Visco solve problem which occurs after the warranty time? In case of customer’s request, technical support service will be renewed by the annual maintenance contract with low cost if the equipment is still in operation time. Our goal is to provide customer the best service and support.
In order to satisfy customer’s needs, Visco has established a service system of technical support nationwide. Please contact our service and technical support center to get the best guidance if you have any question.

14. Policy to change, return goods or refund  a) Visco accepts to change or return goods when the following cases occur:

  - Incorrect type or design as ordering.
  - Faulty goods
  - Incorrect quantity
  - Physical condition is damaged
  - Quality is not as required ( not operating) or other fault within warranty term
  - Agreement between Customer and Visco

Please check goods and signed on delivery note when receiving.

 b) Visco will not accept to change or return goods when:

  - Do not accept the return of the goods purchased (except for special cases)
  - Over 07 days after receiving goods (excluding the delivery time)
  - Returned goods has incorrect model or is not supplied by Visco
  - Not follow installation, environment conditions or instruction of usage noted in the technical documents attaching with the
    equipment
  - Opening, changing product’s structure on one’s own initiative, used spare parts not comply with the products’ technical
    standards.
  - Warranty time has expired